Vodacon has upgraded from conning to *****ing

I bought R49 rand airtime and got an sms stating I was allocated the corresponding vodabucks. But the airtime did not reflect. So I reached out to vodacom and they ignored me. The next day, I reached out again. I sent them all the screenshots, even of my detailed balance report as they asked. They told me maybe it was eaten by my out-of-bundle despite the fact that the airtime I had when I bought the airtume is still there. Wouldn't it ALSO be depleted? Let's not mention the fact that I have already set my out of bundle to 0 so their suggestion was utterly wrong. When I indicated that they then said I must send them a report of my airtime advances. But I haven't has any recent airtime advances so when I sent the screenshot they were like "maybe you have subscriptions ". So I followed their instructions to get the report on whether I have subscriptions and guess what? I don't. So now I have been engaging these guys for 2 days over money they stole from me. And the arrogance of their FB messenger consultants is disgusting. It's been 4 hours since I've sent them proof that I have no subscriptions and I am being ignored. This is the kind of poor customer service I'm getting from Vodacon