JH
John H
1 reviews | Active since Nov 2016
28 Jun 2021, 20:58
Vodacon *****
They refuse to return almost R7000.00 paid to them dy eft by myself into there account. So I stopped paying my phone account with 4 months remaining on my contract ...now the have handed me over to there debt collectors ...I have sent proof of payment to Vodacom and the debt collectors but they do not have the desire to fix this only add intrest and request money every day....I can email all corespondance and proof of payments to you ..just need your email ..thank CJ Hart
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Jun 2021, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2021, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jun 2021, 12:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, our records indicate that your account is managed by our Legal Department and they best equipped to assist you. Please contact them on *** for further assistance and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jun 2021, 12:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, our records indicate that your account is managed by our Legal Department and they best equipped to assist you. Please contact them on *** for further assistance and feedback. Regards Consumer Website Team
Best regards,
JH
John H's updateReviewer Update
30 Jun 2021, 11:12Dear Consumer team afraid to put a team member name or even the team captain's name ( nice to stay anonymous and not be held responsable) So some one called me would not supply his full name or company contact number ..decided he was not going to help me as I could not remember on witch day of the month vodacoms stop order was deducted. This is an old debet order from last year and I realy don't know....sorry...
But no progress made on me recovering the funds vodacom has of mine.....proof of payments now sent to vodacon legal.....the team again no nams no acountability....
But no progress made on me recovering the funds vodacom has of mine.....proof of payments now sent to vodacon legal.....the team again no nams no acountability....
JH
John H's update30 Jun 2021, 11:12
Reviewer Update
Dear Consumer team afraid to put a team member name or even the team captain's name ( nice to stay anonymous and not be held responsable) So some one called me would not supply his full name or company contact number ..decided he was not going to help me as I could not remember on witch day of the month vodacoms stop order was deducted. This is an old debet order from last year and I realy don't know....sorry...
But no progress made on me recovering the funds vodacom has of mine.....proof of payments now sent to vodacon legal.....the team again no nams no acountability....
But no progress made on me recovering the funds vodacom has of mine.....proof of payments now sent to vodacon legal.....the team again no nams no acountability....