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lettie S
1 reviews | Active since Oct 2020
30 Oct 2020, 13:29
Vodacon Fibre worst customer service and support
Vodacom Fibre - 14 days with no service. Daily calls with empty promises. Broken fibre cable due system outage still not replaced after escalating daily to management. Have not paid first debit order however I need to pay now for the new cable which should be the responsibility of VODACOM. A consultant agreed the cost is not for me however the most recent consultant informs me I have to You never able to speak to a manager of someone with authority!!!! I will NEVER recommend this company or VUMATEL to any other person searcing for fibre solutions. I
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Vodacom's replyOfficial
30 Oct 2020, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team