Vodacon did it again

I called Vodacon to close my account as the contract has come to an end. and I was advised that can use the 1.68gb available before the end of June 2015, as that is when the contract ends. prior to the end of June 2015 the number was changed to prepaid, and the data is no longer available.<br> <br> I have inquired about this via the online chat with Brent who would not give me a reference number, his surname or his employee number so that I can follow up on the discussion and promises.<br> <br> I was told that I would get a closure letter, and a copy of the conversation with Brent. to date I still have not received the conversation or any feedback concerning the data.<br> <br> I have a copy of the conversation showing the poor quality of service and the avoidance of my questions by Brent.<br> <br> if this is how customers are dealt with I will advise clients and prospective customers to try other networks.<br> <br>