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PZ
Pam Z

1 reviews | Active since Nov 2012

02 Mar 2018, 08:09

VODACON DEBITED AFTER CONTRACT CANCELLATION AND AFTER 24 MONTHS INSTALLMENTS WERE MADE

I want the R246.54 credited back to my account TODAY. LAST INSTALLMENT WAS ON 1 FEB 2018. 1ST INSTALLMENT WAS ON 1ST MARCH 2016. 1ST FEB 2018 WAS THE FINAL AND 24TH INSTALLMENT. Nedbank: Debit order of R246.54 processed on acc no **7011. Ref: VODACOM ********** 984 I **********

0
Replies (5)
Vodacom
Vodacom's reply02 Mar 2018, 08:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PZ
Pam Z's update04 Mar 2018, 17:08
Reviewer Update
To date no response from vodacom. NO MONIES RETURNED THAT HAS BEING DEBITED
PZ
Pam Z's update05 Mar 2018, 21:37
Reviewer Update
Last response from vodacon on 2ndmarch was that one of their consultant will make contact with me. We are two hours away from 7 March without any response or feedback
PZ
Pam Z's update06 Mar 2018, 16:47
Reviewer Update
TO DATE NO RESPONSE OR REVERSAL OF MY DEBITED MONIES AFTER CONTRACT CANCELLATION. INSTEAD JOBSTHAN CALLED REGARDING BILLING FOR AIRTINE ONLY. WHEN ASKED ABOUT MY HELLOPETER HE DROPPED THE CALL IN ME. NOW I WILL ADDRESS MY COMPLAINT ON THE CEO'S FACEBOOK PAGE.
Vodacom
Vodacom's reply16 Mar 2018, 11:16
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic