JK
Jaclyn K

1 reviews | Active since Jul 2019

01 Mar 2022, 15:19

VodaCON continues to CON their clients without remorse. So sick!

Despite VodaCON assuring me via email and telephonically that I would be refunded for the 24 month contract that was sold to me under false pretences and took me 25 months to get cancelled I am STILL WAITING for the refund!!!! I even had a consultant from VodaCON (Stella Magauta Sehlako) send me her contact details on Messenger asking me to contact her personally so that she could assist me and guess what.....when I did she told me she was in a meeting and would call me back. That was on 14 January 2022...I am still waiting for that call. Despite numerous follow ups and phone calls .... only one was answered and she was in a meeting again but promised to phone me back then blocked me on WhatsApp!!!!!! These people are sick. My advice to anyone out there going for a mobile contract : AVOID VODACOM they will con you out of your money.

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2022, 06:49
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

 
JK
Jaclyn K's update02 Apr 2022, 16:30
Reviewer Update
I have still received nothing from VodaCON despite receiving the below "private communication" from them on 7 March:

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team is in process of processing your refund. Kindly note that this may take 7 – 14 working days to reflect on your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team Private Reply

What a waste of time. They just feed us with lie upon lie upon lie and NEVER actually do what they say. What a bunch of con artists!