JN
Jessica N
1 reviews | Active since Mar 2009
07 Oct 2019, 20:38
VodaCON calls dropping and they DON’T CARE!
I am DISGUSTED with the fact that every single call I make or receive has been dropping instantly for the last two weeks. TWO WEEKS! Vodacom have not been very helpful and have sent me tedious instructions to try and change settings on my phone, none of which have worked.
At the very least Vodacom should be expected to provide uninterrupted signal for phone calls, surely?!
If this goes on I will be forced to switch to another provider and take my experience very public.
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Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Oct 2019, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team