VodaCON at it again!!

<p>I was with Nashua Mobile and had a few insurance claims, never had a single problem.</p> <p>My phone was now water damaged and it takes 5 days to be assessed for repair, no problem, I can wait.</p> <p>First I'm told the phone had Find My Iphone on and has been returned unrepaired, inexcusable that the staff at Eastgate doesn't check this before sending a phone in. Anyway that's just the start of it!</p> <p> </p> <p>I call their insurance department and am told I will be paid out R3500 less that what my phone is worth.</p> <p>They know it's an iPhone 6s, yet want to pay me out for the old model and why? Becasue my insurance was never upped to my iphone 6s. So in other words Vodacom allowed me to pay a year of insurance on a phone they know I do not use! Surely this can be viewed as **********? Insuraning an item they know I do not use or would want to cover? They have every detail of my device.</p> <p> </p> <p>I recall asking the consultant who upgraded me about insuarnace and was told it would cover my new device.</p> <p> </p> <p>I have spoken to the insurance dept.(who claim to be a private company and not part of Vodacom at all), the upgrades dept. the online department, customer services and some of those numerous times. I still have no answers at all! So Vodacom has been taking permiums from me when they knew all along I am not covered and for a phone I don't use.</p> <p> </p> <p>Do not use Vodacom insurance, you will be ****med!!!</p> <p> </p> <p>Vodacom must be struggling to have to invent schemes to rob the people of this country for every red cent. Sickening!!!</p> <p> </p> <p>by the way your service in the new Eastgate store is a disgrace, wait times exceed hours, staff are miserbale and they will drink coffee at 9:10am with the doors locked while staring at waiting customers.</p>