Vodacon are ******** and are now being sued by me via ICASA!!!

I am not the account holder, my mom is. I went to do a transfer of ownership last year round about December and filled out all the documents to do so but they lost them somehow. This year at the end of March, they contacted my my mother and offered her a contract but never stated it was a contract, they promised no extra fees and when she told them that she was actually in a rush and did not have time to speak, they ignored her and continued with the sales pitch. I then went online and found out recently that they had put us on a 3 year contract and it came with extra fees and they did a prorata charge as well, this is lying to your customer. Since then they phoned me last Friday and said that in the recorded call that my mom gives consent for a contract, which is a lie. I then demanded to listen to the call myself and have been denied access till this day. I am now taking this further, it's been more than a week now and nothing has been resolved, all I get is excuse upon excuse.

I demand compensation, this kind of nonsense has been going on for 3 years now with Vodacom. I have been treated with zero respect most of the time as well. If you listen to most of the calls made by me to Vodacom, there is a mountain of evidence of them messing me around constantly, I even have documented proof and eye witnesses to this and their own recorded calls, to prove their incompetence as well. They can't even do the contract right, in the name of the contract it says 24months and yet it's a 36moths contract, they changed it now to 24months, but I took a photo before they did, will attach my documented evidence as well. Number in question is ***, my mom who is the account holder can be contacted on ***. So I have documented evidence, eye witnesses and recorded call evidence!!!