RC
Rodney C

1 reviews | Active since Jun 2011

27 Sept 2016, 17:52

VODACON

<p>I have paid my account into Autopage bank account by mistake and have been battling for 6 weeks and 2 Vodacom agents later to sort the problem out</p> <p>Both agents have assured me that the request has been logged and that the funds will be reversed and that they will follow up and keep me up to date. I have never heard a thing from either agent</p> <p> </p> <p>Can someone tell me what else I need to do to correct this as speaking to agents is futile</p>

0
Replies (2)
Vodacom
Vodacom's reply28 Sept 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RC
Rodney C's update03 Oct 2016, 06:45
Reviewer Update

No one has bothered to contact me yet........Fourth attempt now to resolve this