DB
Darren B

1 reviews | Active since Feb 2011

04 Apr 2018, 15:29

Vodacon

I used to be a VIP with Autopage. Upgraded every year and awesome service. Since Vodacom has taken over they have taken away my VIP status. Although on the highest RED plan having NEVER missed a full months payment (I often have my debit order bounce because I get paid in the middle of the month) but I always make right before the end of the month. I have a good credit score with the Credit Score bureau. Cell-C wants my contracts from Vodacom. I went for an upgrade and Vodacom told me I am such a bad payee that they would not finance an upgrade. However if they were so worried about my finances why do they keep me on the most expensive package?? Now I am such a bad customer I have emailed the CEO and customer care and resorted to tweeting them to get someone to respond to me to CANCEL my contract so I can go to Cell-C. Everyone seems to be on permanent leave. PLEASE use any other cellphone service stay far away from these guys they clearly not interested in you.

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2018, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,