JE
James E

1 reviews | Active since Jan 2020

01 Jul 2021, 17:54

Vodacon

How is that a large technology and communication business can fail so dismally at both. It is 2021 and yet we cannot retrieve invoices off the app. Next port of call is the chat function on the app, which crashes midway through the chat. To his credit the operator called me back, however the systems let them down as I still have no invoices to show for it. As far as I am aware, a business needs to provide an invoice prior to receiving payment.

Very frustrating process to go through.

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team