1 reviews | Active since Jan 2014
Vodacom...What a disgrace and disappointment to do business with you.
Where to start with this "wonderful" company!
First of all NO does not mean YES...
We upgraded our phones 3 years ago June, after 2 years were done we were due for a new upgrade, at the time we did not want to do any upgrades on our contract as our devices were still fine and we wanted the option to upgrade later on if needed.
After numerous harassing phone calls from the Vodacom consultants and numerous answers that were a clear NO we do not want to upgrade, one of the very "intelligent" consultants at Mondo Mobile (contracted out via Vodacom) decided to upgrade our contract without upgrading with new devices and just deciding to not advise us on HIS decision to upgrade OUR contract.
Two weekends ago my husband and I decided we wanted to get new devices only to be told we are not allowed to upgrade now as we already upgraded in November 2019 (not having any knowledge of this), we requested the recording on where my husband agreed to an upgrade and the consultant in store advised on we need to contact the call centre, the call centre advised us we need to get the recording in store, after two weeks of trying to get some service out of this pathetic company and some sort of manager to contact us to have the matter sorted, we were advised via SMS of the following "Dear valued customer, Kindly note that the investigation pertaining to your recent query for your contract has been concluded and deemed invalid, Regards Mondo Team", not so much as n phone call from ANY "manager" to advise us on the progress of our query as promised.
In case you do not know Vodacom, upgrading without permission is *****!
I am sure we are not the first customers to be cheated like this and for damn sure we will not be the last,
We want to advise other mobile users to please re-think your choice of using Vodacom as a mobile service, many loopholes only working in their favour and they do not make it priority to try and assist their clients when untrained consultants are dealing with our accounts.
We have been loyal customers of them for over 15 years, we will not be using them again after our current contract expires.
Please supply me with the contact details of a manager in the correct department to assist me with my query??
NO response has been received in this regard!
Please supply me with the contact details of a manager in the correct department to assist me with my query??
NO response has been received in this regard!
It has been a full 7 days with no feedback regarding any of my requests!
I can not believe that you have no regard for your clients, you are just money hungry wolves who are eager to debit money from our accounts but when a client has an actual problem you are no where to be found to try and sort the matter out.
You do not come back to us with any contact details as requested, none of your in-store consultants are of any help, as they keep referring us to contact the call centre but as always your call centre agents are just as *********** and useless to assist us.
PLEASE PLEASE PLEASE can any one willing to assist us phone us back, we just want the matter sorted for the time period our contracts are still active with Vodacom, we will NEVER AGAIN renew our contracts with Vodacom but please for the time being we are still active with your company could you please do the effort to try and assist!
It has been a full 7 days with no feedback regarding any of my requests!
I can not believe that you have no regard for your clients, you are just money hungry wolves who are eager to debit money from our accounts but when a client has an actual problem you are no where to be found to try and sort the matter out.
You do not come back to us with any contact details as requested, none of your in-store consultants are of any help, as they keep referring us to contact the call centre but as always your call centre agents are just as *********** and useless to assist us.
PLEASE PLEASE PLEASE can any one willing to assist us phone us back, we just want the matter sorted for the time period our contracts are still active with Vodacom, we will NEVER AGAIN renew our contracts with Vodacom but please for the time being we are still active with your company could you please do the effort to try and assist!