BS
Bert S
1 reviews | Active since Oct 2019
02 Oct 2019, 09:06
Vodacom/WASP *****
Cancelled my contract end of august, just got charged R480 for "content services" I never subscribed to. Cannot cancel them using the by sending sms since I'm no longer on the network. How are WASPs still legal?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Oct 2019, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Bert S's updateReviewer Update
03 Oct 2019, 11:29Still waiting. Maybe you could employ more "consultants" with the money you are *****ing from South Africans by allowing these "services" on your network.
Maybe I should rather post on twitter/facebook? That seems to be the only way to get proper customer support from companies like you these days.
Maybe I should rather post on twitter/facebook? That seems to be the only way to get proper customer support from companies like you these days.
BS
Bert S's update03 Oct 2019, 11:29
Reviewer Update
Still waiting. Maybe you could employ more "consultants" with the money you are *****ing from South Africans by allowing these "services" on your network.
Maybe I should rather post on twitter/facebook? That seems to be the only way to get proper customer support from companies like you these days.
Maybe I should rather post on twitter/facebook? That seems to be the only way to get proper customer support from companies like you these days.
Vodacom's replyOfficial
16 Oct 2019, 08:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply16 Oct 2019, 08:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team