Vodacom/Vumatel Pathetic Service

Vumatel initiated planned maintenance in my suburb, to replace all the fiber cables on the 15th of January. I received no communication from Vodacom that this is happening or how long it will take. People started complaining on our suburb WhatsApp group that they don't have connection.

Mine went off on the 16th & has been off ever since. I have spoken to technicians working in the area & they requested that I log a call with my ISP (Vodacom). I started phoning the Vodacom fiber call centre from the 18th, to find out what the ETA is for the maintenance & that they must log a call with Vumatel. They only logged the call on the 23rd. I have been phoning every day, but get the same answer - my ticket has been logged with Vumatel, they will escalate, but they are waiting for feedback.

When I speak to the Vumatel technicians, they don't know of my ticket number & cannot assist me to fix the problem. I am the only house on my road that still doesn't have internet.

The service & level of support at the call centers is shocking. I am running into brick walls regarding this issue & my only next option is to escalate the matter further on social media. I only gave one star because it was the lowest option, but in my opinion they deserve no stars!