Vodacom/Vumatel fibre down for 7 days

7 days after I logged my complaint/query, I am still without fibre. There has been blame-shifting between Vodacom and Vumatel. I have called Vodacom everyday since Tuesday 15th June. Sometimes several times a day. I have engaged Vodacom on Twitter and was requested to DM. I did that. I was requested to give all relevant details. My ID number, the SR(query number) and contact details. Shared them. I was promised I’d be contacted with follow-up. No call. No DM. On day five I got given a Vumatel ticket number, a VC number. I follow up today and I am told the ticket number failed to load. I am texting while on hold with Vodacom (lack of) fibre support. Surely two big companies like Vodacom and Vumatel can put their heads together to sort out a minor problem in their line of business? Surely?? So far Vodacom and Vumatel have worked hard to convince me that they can’t. At this point, I believe the evidence they have provided. They cannot handle their daily business. I am greatly disappointed in the lack of service. The rating of one star is beyond generous.