1 reviews | Active since Jun 2024
Vodacom/Vumatel fiber unlimited
Since upgrading my fiber to 1gbs with Vodacom/Vumatel, I have been experiencing countless down time issues everyday. Then on the 21st June 2024 my fiber line came to a complete halt(no internet). Though connectivity lights show no issues on the Vumatel fiber and Vodacom router but still no internet. I phoned Vodacom fiber support to assist with the diagnosis,which they did but still the issue could not be resolved. On 23rd June 2024 I phoned Vodacom support again gave them my service request number and went though the diagnosis process with support agent and still not much could be done to resolve the issue. According to Vodacom support, my fiber line appears to be down at Vumatel and the issue was escalated. With all of that said, I have to wait for a technician to come through and look at the issue without any ETA provided but hope. Is this product Vodacom/Vumatel fiber unlimited 1000mbs worth it, NO! Its been over 24 hours going to 48 hours of waiting.
2. No ETA for a technician to resolve an issue.
3. Escalation doesn't mean urgency to resolve an issue.
4. No 24 hours support. Customer can only log a call during office hours.
5. No proper diagnosis of the issue and guarantee that the issue is resolved.After all the calls logged with support now I don't have internet.
6. No one seems to know what the issue is.
7. No alternatives when the customers fiber line is down. My internet its been down for the last 24 hours going to 48 which means I have to go and source an internet connection somewhere to continue to work.
8. Despite logging service requests come month end customer has to pay in full.
2. No ETA for a technician to resolve an issue.
3. Escalation doesn't mean urgency to resolve an issue.
4. No 24 hours support. Customer can only log a call during office hours.
5. No proper diagnosis of the issue and guarantee that the issue is resolved.After all the calls logged with support now I don't have internet.
6. No one seems to know what the issue is.
7. No alternatives when the customers fiber line is down. My internet its been down for the last 24 hours going to 48 which means I have to go and source an internet connection somewhere to continue to work.
8. Despite logging service requests come month end customer has to pay in full.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team