Vodacom/Vumatel - disgusting treatment & service

, I have never experienced such an inadequacy of service or disinterest in service in my life.

My fiber / connection was found to be problematic on Sunday 17th October .

I have logged countless calls with Vodacom and since Monday and have followed up incessantly, i have been promised feedback and call backs by 3 different people not surprisingly, I have yet to receive any feedback, contact or update...

As nothing has been done from Vodacom side, I took it upon myself to call Vumatel, and Vumatel confirmed that Vodacom has to reconfigure or correct from their side . Vumatel left my house at 9pm last night .. after trying to assist …, we spoke to a vodacom consultant for over 45 min … was cut off and no call back . This morning Friday 22nd … I called vodacom first thing , spoke to another consultant …. Again followed all instructions … was promised a call back after 10am ….. it’s 11.20pm … still no call back . For the 3rd time … I called vodacom at 7.22pm begging for assistance .. 33 minutes holding on … assured a call back once escalated ….. Surprise surprise no feedback or callback

Almost a week later, and still no one can provide any assistance after begging and pleading , but vodacom is happy to take my hard earned money !!!

I rely heavily on this fibre contract for work purposes and if Vodacom & Vumatel cannot provide the service, I would be happy to spend my money elsewhere with a service provider that actually provides a service without having to beg and plead .

Despite wasting countless hours on the phone , running backwards & forth to try and meet consultants from vumatel …… I am paying for a service that is not provided

Sad thing is …. I have also bring trying to do my cellphone upgrade …… suffice to say .. I’ve given up totally on that foolhardy attempt either . I have once again spoken to 3 different people …. The last I heard … a quote has been Opened and nothing can be done