KEZDB
Keagan Elmare Zelnick De Bruin

1 reviews | Active since Apr 2015

04 Aug 2022, 10:55

VODACOM/VUMATEL

Its been since last week Wednesday 27/07/22 after 10pm service down Thursday off Friday and Saturday off so that's 3days down. 31/07/22 Sunday all day off and around 2pm came back was working okay. Monday 1AUg it worked all day. Tuesday up until now its been off its the worst service and I would say NOBODY must use it. Ive logged a million service request and every time its a different story. its 6days now my service been down when I call vodacom call center on vuma portal who ever the guys speak to on the portal says its all okay why will i be calling in my time everyday to fix the service WHEN I AM UNABLE TO EVEN PICK UP THE ROUTER NAME IS MY HOUSE. Ive been asked reset router switch on and off i done all I can but nothing is working but i hear 2nd level is working since then not once have I ever had all the ****. I AM TIRED OF ALL THIS I WILL DEF NOT PAY THE MONTHLY INSTALLMENT I DO NOT WANT TO HEAR I CAN CLAIM FOR DOWN TIME I AM G@TVOL I DON'T CARE I FURTHER SENT THROUGH A CANCELLATION REQUEST AND THIS IS MY ACTUAL LAST MONTH WITH THIS KIND OF SERVICE I HAVE TO DEAL WITH SO I WILL NOT PAY AS YOU GUYS NEED TOP DEBIT MY ACCOUNT I WILL NOT AND PAY ANYTHING YOUR SERVICE BEEN OFF SO MY DEBIT ORDER WILL BE OFF ALSO. DO NOT RECONNECT MY SERVICE AFTER THIS *** REVIEW AND YOU CAN SENT YOUR GUYS TO COLLECT AND UNINSTALL THIS ROUTER AND STUFF ASAP CAUSE I CLEARLY DO NOT WANT IT. SIGNAL HERE TODAY GONE TOMORROW FOR THE NEXT HOW MANY DAYS I DONT KNOW. THANK YOU FOR NOTHING.

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Replies (2)
Vodacom
Vodacom's reply04 Aug 2022, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KEZDB
Keagan Elmare Zelnick De Bruin's update04 Aug 2022, 12:49
Reviewer Update
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