Vodacom/Vuma poor service

Item: Vodacom
Rating: 1
Author: EC C

Vodacom/Vuma

I have a firbe line with Vodacom/Vuma.

I work from home and starting on the morning of 16/10/2020 the service has slowed to less than 1 Mbps.

I logged a Service request SR*** which was closed with no reason given.

This is extremely poor service from a big player in the industry. Many too big to give a damn about the paying customers.

The problem has not been resolved.

Try calling the help line - no answers, probably thousands of complainers on the line.

Hopefully someone with the customer in mind will she this and take action to resolve the issue.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Oct 2020, 23:42

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Oct 2020, 23:42

Official

EC C's updateReviewer Update

22 Oct 2020, 09:53

This is just a copy and paste BS reply. You can get all my details from the service request numbers that I've posted.
I've since open 2 more service request and both have been closed without reason.
SR*** & SR***.
I finally managed to get hold of a 'supervisor' (Nicole Anthony). She promised me the world, but sadly could not deliver.
Everyone I spoke to says: 'so sorry', 'It's unacceptable' but nobody does a thing!

EC C's update22 Oct 2020, 09:53

Reviewer Update