Vodacom/Vuma Migration BS

Yet again I am having to resort to leaving a distasteful comment on the service from Vodacom Fibre. It’s been 1 week that I have no internet. After numerous calls made everyday with no proper feedback or follow up I am now fed up of dealing with incompetence, ****ty service and would like Vodacom to pull up their socks. I was told on the 1st few calls that a migration was in process from Vodacom to Vuma in my area. Understandable I gave it two to three days which is been more than accommodating as a migration should not be something I as the client needs to bear the brunt off. After three days still no internet still no proper feedback on why I have no internet. I was told I would need a new router after the migration and the service provider would be in contact 1 week later still nothing. I call the help centre again yesterday to be told a ticket was logged days ago and I was supposed to be contacted. Still in good faith I waited but now it’s frustrating that I am not getting no call back no feedback no assistance. Later in the day I call again and I was told it was an outage and technicians are working 24 hours later are the technicians still busy? I work from home my child needs internet for school and it’s not acceptable that I got to pay for extra internet bundles as-well as my months premiums and be without internet for such a long period. I don’t care about the oh u will be reimbursed for days lost I want the freaking internet to be sorted and connected!!!!! Pathetic, unacceptable and frustrating to say the least Vodacom, Vuma come to the front of the class!!!!!!!!!!