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MK
Mongezi K

1 reviews | Active since Jun 2024

02 Nov 2024, 15:54

Vodacom/Vuma fibre down again for many hours

Date is 02 November 2024. Today my fiber line is down again since 11:00 am I logged a call and the only thing I got is a reference number. Last week had the same problem and last night. Vuma and Vodacom service needs to improve because when it comes to payment of the service there are no issues there. But when it comes to Vodacom/Vuma servicing me, the service is very poor. I mean for the last four hours without internet what am I supposed to do, wait while I’m paying a full price?

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Replies (9)
MK
Mongezi K's update03 Nov 2024, 14:22
Reviewer Update
Vodacom/Vumatel service is terrible. I haven’t received a response and my fibre went down again. For how long not sure since I logged a call yesterday 11:00 am no one has reached out to me.
Vodacom
Vodacom's reply04 Nov 2024, 07:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MK
Mongezi K's update04 Nov 2024, 10:33
Reviewer Update
Day 4 fibre line still down and still no communication from vumatel or Vodacom.
MK
Mongezi K's update04 Nov 2024, 10:35
Reviewer Update
service sucks, I’m cancelling this vumatel/vodacom line it’s not worth it. Never had such issues with openserve.
MK
Mongezi K's update06 Nov 2024, 11:49
Reviewer Update
Service still down Vodacom unable to assist. Vumatel doesn’t have clue what the problem with is. Vumatel 1000mbs fibre package with Vodacom is a bad idea.
MK
Mongezi K's update06 Nov 2024, 14:30
Reviewer Update
No attempts have been made. My cell line has been open since morning and I have been waiting and waiting. Fibre Line is still down. Not only bad service but dishonest as well.
MK
Mongezi K's update06 Nov 2024, 14:31
Reviewer Update
No attempts have been made. My cell line has been open since morning and I have been waiting and waiting. Fibre Line is still down. Not only bad service but dishonest as well.
MK
Mongezi K's update07 Nov 2024, 10:26
Reviewer Update
Phoned Vodacom this morning still not a clue how to resolve the issues with my fibre line. Fibre support good at giving poor support. I mean how many tickets are going to be logged to get this resolved. I’m going close to 24 hours without internet.
MK
Mongezi K's update07 Nov 2024, 10:30
Reviewer Update
It’s time to log a complaint with ICASA now.