SS
Susan S
1 reviews | Active since Jul 2021
09 Oct 2021, 20:13
Vodacom/Vuma
I had Fibre installed earlier this year installer vuma provider Vodacom. From August I have had maybe 4 hours Fibre a day. I log a complaint daily. R1200 a month for no service I am over it. Vuma says I am switching Fibre off what utter bull why would I do that. It starts flashing an orange light and I know it's about to go off. How does one get assistance?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Oct 2021, 13:36 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2021, 13:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Oct 2021, 19:12Dear Susan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre team's feedback is that the fibre connection is stable. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2021, 19:12
Official
Dear Susan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre team's feedback is that the fibre connection is stable. Regards Consumer Website Team
Best regards,
SS
Susan S's updateReviewer Update
14 Oct 2021, 19:20No it is not stable it is off again. So over this. Vuma need to come and sort this out. A very nice consultant at Vodacom helped me tonight and logged another fault about the 100th one. What do people not understand that is stable for a few hours then flashes orange and goes off. What must I do to get the Fibre I am paying for.
SS
Susan S's update14 Oct 2021, 19:20
Reviewer Update
No it is not stable it is off again. So over this. Vuma need to come and sort this out. A very nice consultant at Vodacom helped me tonight and logged another fault about the 100th one. What do people not understand that is stable for a few hours then flashes orange and goes off. What must I do to get the Fibre I am paying for.