DJ
Diana J
1 reviews | Active since May 2020
18 Aug 2023, 09:14
Vodacom/Vodapay
I played lotto on the vodapay app. Without any notification the app was removed from the Vodapay site. My tickets are still active till end of August and I am not receiving any feedback from Vodacom or Vodapay. Agents are adding there own comments as if they assisted me but then they did not even speak to me.
I played: Lotto plus 2 quick pick (10 draws) Power ball plus 2 quick pick (10 draws) Daily lotto quick pick (10 draws) Daily lotto own number (10 draws)
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Replies (2)
Vodacom's replyOfficial
18 Aug 2023, 09:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2023, 09:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DJ
Diana J's updateReviewer Update
18 Aug 2023, 16:54I have not been assisted and was promised a call back. Today regarding my query which I have not received.
DJ
Diana J's update18 Aug 2023, 16:54
Reviewer Update
I have not been assisted and was promised a call back. Today regarding my query which I have not received.