Vodacom/Vodacom insurance - *****s

VODACOM/VODACOM INSURANCE I have 3 contracts with Vodacom and this month's bill I noticed that there was an additional amount of almost R200.I called customer care and they advised me that this month's bill is high because of the comprehensive insurance that was taken.I have never take such cover neither did I consent to one.I called Vodacom insurance 5 times to rectify this.First call was made from the Vodacom store.I waited 1 hour on the line and then the call dropped and was called back and was told that a consultant will call me. No calls were received. Second call I made the lady said that it was canceled but I noticed that it was still high so I called back the 3rd time and was asked to wait while they reviewed my account after 15 minutes the call dropped again.The 4th time I called Vodcom and they advised that I will have to call the insurance department and request for it to be revered.5th time I called insurance department.I was informed that I was liable to pay that amount for this month.I argued the point that I didn't not sign up for that and that why should I be liable for it.They mentioned that the cover was added automatically by the system.A cover has a contract and a legal binding document.It is ***** that something like this cover was added without my consent and now they want me to pay.Many other cases Vodacom over charged me and stated they will refund me and I received nothing back till today.It is dissapoint to know that a big orgnaisation like this can allow for such *****ulent activities.

Vodacom please rectify this since my bill for this month is due and I will not do payment until my account is sorted.