Vodacom/Voda Bucks

hellopeter Vodacom - Customer Care 29 November 2022

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Vodacom/Voda Bucks - ****??????????????

I’m a 71 year old pensioner. In April I bought 7 x R100.00 BP vouchers from the Voda Bucks Shop with expiry date end November 2022.

During October I tried to use the vouchers but it was declined at several BP Service Stations.

I phoned Voda Bucks Customer Care re problem and they promise me that they will investigate and phone me back - no show. ( the operator also promise me that the vouchers will not expire)

On 11/11 I phoned again and spoke to Nelisiswe and he promised to escalate the query - no feedback from Voda Bucks.

On 22/11 spoke to Madidi - put me on hold - no show. Phoned again and spoke to Raymond - after about 15 to 20 minutes he said I must get BP to phone their customer care to solve the problem. I explained to him that I bought the vouchers from Voda Bucks and that they should resolve. Ask to speak to the Supervisor - Sello - too busy but will phone me back. Today is 28/11 and still no response from (so called) supervisor or Voda Bucks.

The last time I tried to use the vouchers was on 26/11 but declined. Very embarrassing.

I will never recommend voda bucks to anybody.