JE
Jaco E

1 reviews | Active since Jul 2023

12 Jul 2023, 21:54

Vodacom/Useless service provider

Dear Vodacom or should I say aka the most useless service provider in South Africa? How the hell are you still in business if your service is so ****?

First it took you more than a month just to do a adres change, and now I am 6 days without wifi? Everyday I phone and speak to a consultant it is the same story, they logged a ticket and will update me when the next person fixes the issue, but here I am without any updates and still without wifi? Even Eskom is doing a better job than you! At least we know when the power will be on and when not, but with you it is a case of kol-kol ***kol!

Every month you expect me to pay your fees, but you don't provide any service!

I would request you to get in contact with me to come and take your **** out of my house and cancel my contract, but this post probably won't reach you through the millions of posts of other people also saying how useless you are!

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2023, 07:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JE
Jaco E's update14 Jul 2023, 10:34
Reviewer Update
Still no wifi after your call? No update? This issue must be resolved by 17:00 today or you can cancel my contract. This is unacceptable.