Vodacom...They make the mistake, you get penalised and you pay for it

I signed up for a new Home Internet contract for 24 months, my first Vodacom contract. Heard their service is good. Contract approved, notification of the success and I am happy. SMS that the package is on the way. Sunday, 18 October 2025, RAM notifies me they picked up the package. Monday 20 October 11:55 Vodacom notifies me the package was returned, no reason at all; then there is silence and I cannot get hold of anyone to find out. TOBi is as helpful as a bull in a fine china shop. Got Vodacom to phone me back and they are as friendly as someone that just heard they were diagnosed with a terminal disease with two months to live. Then I am told, I need to do the whole process again. Wow, I received better service from Afrihost and even Telkom, and Afrihost was way better in the past than now. This is pathetic and the reliance on AI has made everyone stupid. Good service is definitely not to be found at Vodacom. Would I recommend people go to Vodacom? Definitely not. At least Afrihost had the decency to acknowledge they made a mistake. And the woman at the helpdesk had the audacity to ask me how I would rate their service and her service. Really?! You messed up my order, I have to go through EVERYTHING again, noting that the package might be sent back again... And I should be fine with that?