SM
Sham M
1 reviews | Active since Jan 2019
24 May 2019, 12:05
Vodacom...the worst service provider
i app**** for installation of fibre through Vodacom and was promised an installation within 30 day. In the interim we were offered the use of an LTE system whilst awaiting fibre installation. this LTE system was supposed to kick in within 24 hours...what a laugh. it has been seven days and apparently the system is still configuring, Now I find out that the request was sent to the wrong department. management are in hiding and cannot be reached, ****ty service to say the least and i am a new client. I shudder to think in the future...
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 May 2019, 15:03Dear Sham,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 15:03
Official
Dear Sham,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
SM
Sham M's updateReviewer Update
27 May 2019, 10:01Vodacom....your standard automated reply is pathetic. we have called a few more times and every person always escalate the issue with no results. we still do not have wifi from the 17/05...and this was supposed to be the interim solution whilst our fibre was being sorted out. there was a gent by the name of Ashwin that called me last week with the promise of getting a manager to call and sort out this problem. To date no one has called. There are no managers available as they are always hiding behind closed doors in meetings. I am cancelling my contract with Vodacom as this can only get worse.
SM
Sham M's update27 May 2019, 10:01
Reviewer Update
Vodacom....your standard automated reply is pathetic. we have called a few more times and every person always escalate the issue with no results. we still do not have wifi from the 17/05...and this was supposed to be the interim solution whilst our fibre was being sorted out. there was a gent by the name of Ashwin that called me last week with the promise of getting a manager to call and sort out this problem. To date no one has called. There are no managers available as they are always hiding behind closed doors in meetings. I am cancelling my contract with Vodacom as this can only get worse.