1 reviews | Active since Feb 2019
Vodacom,the worst Black Friday service ever
I am utterly disappointed in Vodacom. On black Friday, 23 November 2018. We took out a contract at Vodacom 6 o'clock the morning. The Nokia 8 sirocco for R165/m. At the time when we took out the contract it said there was still stock available and that a call center agent would phone us shortly. They did not contact us in 24hours so then we contacted Vodacom the following day only to here we should be patient and wait for them to contact us. We even went into store on Black Friday; it was only another disappointing experience.Needless to say Vodacom did not contact us. We contacted them several times and nothing happened. Vodacom phoned us in December and said that the Nokia 8 is out of stock but they are willing to give us another contract for R165/m. We had a choice between the Samsung A6 and Nokia 7+. We chose a phone and still nothing happened up until today, 10 Feb 2019. If I could I would have given Vodacom 0 stars.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
