JM
Jay M
1 reviews | Active since Mar 2021
26 Mar 2021, 11:38
VODACOM/Tecno Bad service
I had purchased a Tecno Spark 4 Air device at Exact Gateway in July 2020
About 3 weeks back, while charging it showed a screen TESTING. So I took to exact who sent it to Vodacom/TECNO. The phone had a slight hairline crack. Today I received a call stating they will not repair the phone unless I pay R750 to replace the screen.
Yet I sent the phone for the software issue not the screen. Is this how providers now act towards customers try making money of something that was not even relevant to the intial complaint?
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Replies (1)
Vodacom's replyOfficial
26 Mar 2021, 14:46 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Mar 2021, 14:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team