WJ
William J

1 reviews | Active since Sept 2014

08 Oct 2015, 12:03

VODACOMSUCKS*****

I just want to thank Voda**** for being the biggest ****s with regards to customer service that I have ever come across. My banking details were changed well before month end, I phoned them and informed them of the banking changes as well. They knew. Ooooh, they knew. Last Friday I get up to a blocked telephone. After phoning Vodacom they enlightened me of the fact that the moneys had not been deducted and thus my line was suspended. Paid over the sum in cash with a ref number which they gave me. Surprise...it was the wrong reference number. That THEY gave me. On Monday, you know, cause nobody works weekends, my line was reconnected. Then disconnected on Tuesday as well as reconnected again after hours on the phone to the call centre once again. And lucky me, today, which is Thursday, it has been disconnected AGAIN! I phoned in this complaint at 8 am, it is now 12pm. Bunch of useless ****** sods. 11 POP mails later, countless calls and I am still nowhere. If I have to repeat my ID, home address, postal address etc one more effing time to prove who the hell I am I will quite honestly have a coronary! Your company is a very large pain in my ass! Less than 12 months left on contract!!

0
Replies (1)
Vodacom
Vodacom's reply08 Oct 2015, 15:15
Official
Hello WilliamJames,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM