VodacomStore-the link.Failed to provide servic

I visited the store on 23 October to transfer my account from an individual one. I was assisted by Nathan. I also requested a package migration from talk 500 to Red Advantage to be effective 1 November. It is November 3rd & nothing has been changed. I called the store at 9am on 3 November, spoke to manager and she said she will call me back. She never did. I called a second time, left a msg for manager. Third call, Nathan answered, only to say their systems are on and off and that's why it was not processed. He tried to call \head office"to see if they can activate today but they are also on and offline. He said \""I have good news and bad news\"" "