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Bradley S

1 reviews | Active since Mar 2011

10 Oct 2020, 07:49

Vodacom....*****ing from us for years.

Made the rookie mistake of signing up for something over the phone, the salesman mislead me so when I received the product it was not what I was expecting, tried to take advantage of the 14 day return policy but just got bumped from one person to the next. Was eventually told that they would collect but it would take 3 months but was still paying for it, nobody came to collect. For my sanity I just waited out the 2 year contract plan, near the end of contract end date I called to make sure it would not automatically roll over and promised it would not. Surprise, surprise the contract has ended but they still charging me the same amount. All over these providers are no different to ******* *****ing from you, yet they can get away with it.

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Replies (2)
Vodacom
Vodacom's reply10 Oct 2020, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BS
Bradley S's update21 Oct 2020, 05:56
Reviewer Update
It must be awesome to work for a company that has captive clients, you can take money from them and lie to them and there is not much we can do. Do not send out your stock reply of you tried to get hold of me but were unsuccessful. Just be honest for once and admit you didn't even try. I have not received a message, missed call or voice message to prove that you even tried. Or if you did try and were unsuccessful then you admitting that your own network is useless. I had to make contact with you and the situation is still not resolved because one of your *********** employees has not closed the enquiry from when I first called on the 28th August.