BZ
Brian Z

1 reviews | Active since Mar 2026

05 Mar 2026, 07:47

VodacomSR

I have been without Internet now going on 3 weeks!! I am the only one calling each day with NO feedback from Vodacom! The only thing they can say each and every time is we will escalate!! For almost 3 week now they are escalating, how many people are there to escalate to????? When you want to cancel your contract they also wont assist telling you that you are contract bound and will be held liable for breach of contract so for what exactly am i paying for????? My contract phones data are Long gone and i must just keep and buying data bundles to keep everything going, of course with Vodacom, enriching them further for paying for NO internet and if you need internet on you phone you can buy our Data!! Ridiculous!!!!! Brian

0
Replies (2)
Vodacom
Vodacom's reply05 Mar 2026, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BZ
Brian Z's update05 Mar 2026, 09:26
Reviewer Update
Thanking me for making you aware of my complaint? Fo 3 weeks NUMEROUS consultants / agents are Fully aware of my situation and frustration! But yes, thank you for the automated reply letting people know that Vodacom are Really making work of it! At least the automated reply are not using the famous Vodacom response: “We will escalate”……
Eager to see how long this “due course” is going to be.

Brian