Vodacom/Skynet

My mother signed up for a contract with Vodacom on the 20th December 2024 and Vodacom then sent the phone through Skynet Courier for delivery. On the 9th the parcel was out on deliver as per tracking information but today 17 January 2025 my mother is still to Receive her cellphone. Skynet is yet to answer our calls or emails regarding the delivery of the parcel. Why does Vodacom continuously use Skynet with all the bad service and reviews. Another customer lost to Vodacom due to the inefficient business partners. We will look for another service provider to register a new contract