Vodacomshop mall@Reds

So i took my phone there for insurance as it broke, then i was NOT assisted by 2 guys, one named Luke and this other black guys, i arrived at the shop just before knock off time and they told me to come back the next day as they wanted to knock off, i explained i always come home late so i will always make it to the shop the same time, so they acted like they are trying to help me when they were fooling me, Luke "checked" phone IMEI and said it was captured wrong and i have to call their insurance department and gave long stories. I know for a fact they were lying because firstly, as a wrong IMEi would've made an error on the system, they **** so that they could knock off at 7 because they knew it takes long to book in a phone for repairs, i mean when i call ********** they say i must go to a store, when i go to the store they refer me back to ********** to fix "errors".