CH
Christian H
1 reviews | Active since Sept 2020
03 Sept 2020, 11:10
Vodacom....Shocking service
I have an account showing on my credit history going back to 2007, I have zero recollection of this account , but when I try call vodacom nobody can help me, i have spent over 3 hours on the phone, and when you do speak to somebody, they cant find your ID on the system so they can't help you. I've tried emailing and waited for a response for over 3 months .surely there is SOMEBODY I can clear this up with other than a call centre operator. Very very bad service
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Sept 2020, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CH
Christian H's updateReviewer Update
03 Sept 2020, 14:03Unfortunately I highly doubt this will happen, as I've had these promises many times before.
CH
Christian H's update03 Sept 2020, 14:03
Reviewer Update
Unfortunately I highly doubt this will happen, as I've had these promises many times before.
CH
Christian H's updateReviewer Update
11 Sept 2020, 09:56so i got a call last week Sat, and they were going to call me Monday the 7th Sept.....STILL WAITING...
CH
Christian H's update11 Sept 2020, 09:56
Reviewer Update
so i got a call last week Sat, and they were going to call me Monday the 7th Sept.....STILL WAITING...
Vodacom's replyOfficial
14 Sept 2020, 15:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the feedback received from the Legal Division is that the ITC Profile update was requested and can take up to 14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2020, 15:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the feedback received from the Legal Division is that the ITC Profile update was requested and can take up to 14 working days. Regards Consumer Website Team
Best regards,