VODACOM.SHAKE **** AND PURE EXPLOITATION
Vodacom shake is pure exploitation and people will never WIN. I have purchased airtime and data worth R1568 in a period of 30days just to stand a better chance to win. And with all my puzzles am still getting SORRY YOU HAVE ALREADY COLLECTED THIS PUZZLE.
Logged a ticket to customer care support indicating my concerns and they asked me the most ridiculous questions, TO PROVIDE LAST AIRTIME PURCHASED AND MY CURRENT BALANCE. How unprofessional because they should have this information on their system. *** and 00288aFX4ASN299A
Am definitely PORTING TO ANOTHER NETWORK.
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Replies (2)'s updateReviewer Update
30 Dec 2020, 10:07Immediately after posting this review I received a call from vodacom COMPLAINT team and spoke to KAGISO MARIO at 09h37am and she transferred me to vodacom Shake department "AS THEY CALL IT" and I spoke to LANDRENE RAMSING at 09h41am.
*Conversation with vodacom shake team with LANDRENE RAMSING:*
So I received a call from CUSTOMER CARE to be told that most customers have one shake outstanding and THE IS NOTHING vodacom CAN DO ABOUT IT, she is not from technical team to advise me why we keep getting sorry puzzle already collected. Landrene Ramsing was rude and very unprofessional like her team leader Ishmael Nxobo, the reason I say this i asked to be transferred to a department where I can be compensated for the airtime I bought and used it on voda shake, both herself and team leader or manager could not assist, this is a clear indication that they don't know their internal team structure.
So honestly, I DONT UNDERSTAND WHY DID I RECEIVE A CALL FEOM VODACOM COMPLAINTS TEAM??????
THE CALL I FEOM 9H37-9H51 IS RECORDED AND I WANT A COPY OF THE RECORDING TO ESCALATE TO CUSTOMER OMBUDSMAN.
*Conversation with vodacom shake team with LANDRENE RAMSING:*
So I received a call from CUSTOMER CARE to be told that most customers have one shake outstanding and THE IS NOTHING vodacom CAN DO ABOUT IT, she is not from technical team to advise me why we keep getting sorry puzzle already collected. Landrene Ramsing was rude and very unprofessional like her team leader Ishmael Nxobo, the reason I say this i asked to be transferred to a department where I can be compensated for the airtime I bought and used it on voda shake, both herself and team leader or manager could not assist, this is a clear indication that they don't know their internal team structure.
So honestly, I DONT UNDERSTAND WHY DID I RECEIVE A CALL FEOM VODACOM COMPLAINTS TEAM??????
THE CALL I FEOM 9H37-9H51 IS RECORDED AND I WANT A COPY OF THE RECORDING TO ESCALATE TO CUSTOMER OMBUDSMAN.
's update30 Dec 2020, 10:07
Reviewer Update
Immediately after posting this review I received a call from vodacom COMPLAINT team and spoke to KAGISO MARIO at 09h37am and she transferred me to vodacom Shake department "AS THEY CALL IT" and I spoke to LANDRENE RAMSING at 09h41am.
*Conversation with vodacom shake team with LANDRENE RAMSING:*
So I received a call from CUSTOMER CARE to be told that most customers have one shake outstanding and THE IS NOTHING vodacom CAN DO ABOUT IT, she is not from technical team to advise me why we keep getting sorry puzzle already collected. Landrene Ramsing was rude and very unprofessional like her team leader Ishmael Nxobo, the reason I say this i asked to be transferred to a department where I can be compensated for the airtime I bought and used it on voda shake, both herself and team leader or manager could not assist, this is a clear indication that they don't know their internal team structure.
So honestly, I DONT UNDERSTAND WHY DID I RECEIVE A CALL FEOM VODACOM COMPLAINTS TEAM??????
THE CALL I FEOM 9H37-9H51 IS RECORDED AND I WANT A COPY OF THE RECORDING TO ESCALATE TO CUSTOMER OMBUDSMAN.
*Conversation with vodacom shake team with LANDRENE RAMSING:*
So I received a call from CUSTOMER CARE to be told that most customers have one shake outstanding and THE IS NOTHING vodacom CAN DO ABOUT IT, she is not from technical team to advise me why we keep getting sorry puzzle already collected. Landrene Ramsing was rude and very unprofessional like her team leader Ishmael Nxobo, the reason I say this i asked to be transferred to a department where I can be compensated for the airtime I bought and used it on voda shake, both herself and team leader or manager could not assist, this is a clear indication that they don't know their internal team structure.
So honestly, I DONT UNDERSTAND WHY DID I RECEIVE A CALL FEOM VODACOM COMPLAINTS TEAM??????
THE CALL I FEOM 9H37-9H51 IS RECORDED AND I WANT A COPY OF THE RECORDING TO ESCALATE TO CUSTOMER OMBUDSMAN.
Vodacom's replyOfficial
30 Dec 2020, 10:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Dec 2020, 10:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team