VodacomSamsung Repair

Vodacom once again proven that there is no service and they don't care about their customers.<br> <br> Let me tell you why.<br> <br> 1. Logged 2 Hello Peter tickets and received no response.<br> 2. Booked my Samsung S5 mini in 3 times and Vodacom was unable to repair so they replaced.<br> 3. Booked in the replacement Samsung S5 mini requesting a different model handset which it was agreed to if Vodacom tech found fault. (Which They did) but instead of replacing they fixed.<br> 4. Leaving message for Neo at advance repairs to phone me but being ignored.<br> 5. Received phone call from Lee-Roy (Vodacom Consumer Website Support ) stating he will be sending me an email which I rep**** on but received no response back from him.<br> <br> But at this stage Vodacom is playing the pass the bug game and keeping quiet hoping the problem will go away.<br> <br> The resolution is easy. Either Vodacom to do what they agreed to by replacing the handset with a different model or they need to cancel all my contracts I will go to different provider.<br>