1 reviews | Active since Nov 2017
VODACOM/SAMSUNG FALSE ADVERSITING!
In December, we took a new contract for my daughter - apparently getting a R5000.00 travel voucher from Flight Centre, and S8 and cover ********** deduction. To start off with, we got the phone. Then the cover, well apparently it was only for the first 50 customers - however no where on the advert which they ran for over a month in the flyer did it say that - and to date - we still have no voucher after repeated attempts to "register" as they say with Samsung - IT is not possible, to contact Vodacom via phone or mail - no response! - Contact Samsung, they say it is a Vodacom problem. - Vodacom says it is a Samsung problem - and Flight Centre says everyone is having the same problem !!!!!!!!!!!!!!! SO FALSE ADVERTISING VODACOM - I THINK THAT IS AGAINST THE LAW!!!!!!! I am tired of going around in circles. You have a signed contract, give me what you owe me. OR cancel the contract and we can go else where and deal with honest people - I think the people in store who have the receipts are claiming these rewards for themselves and that is why you cannot register the number you are supposed to??? Hmm food for thought. If ANYONE would get back to me with a valid reason as to why I have not received a registration number - I would be most greatful..... Next stop advertising bureau of SA.... perhaps they can do something about it..... Don't get caught public..... they are ****** through and through
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Tracy
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Hi Tracy
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
