JM
Joan M
1 reviews | Active since Feb 2016
12 Dec 2024, 13:17
Vodacom/Samsung deals!
this is a joint complaint. VODACOM / SAMSUNG On the 28th November I upgraded my phone to the Samsung A35 and with the deal I was promised a Samsung fit 3 watch and ear pods. I have been asking when will I get my items and get told that they have a back log. That back log is now becoming a big problem. Why do they offer something that they cant deliver. I need the items before I go on leave. Can someone give me feedback, which is another story, if I don't follow up, I don't get told anything!! Service is non existing and then you wonder why so many companies close down!!! Please can either someone important and not a sales clerk contact me so i can get finality. *** I am now a very unhappy customer.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Dec 2024, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JM
Joan M's updateReviewer Update
13 Dec 2024, 16:24Good day,
It has been more than 24 hous and no contact from anyone.
I DO NOT WANT CONTACT, I WANT MY ITEMS DELIVERED THIS WEEKEND!!!!!
NO MORE EXCUSES.
It has been more than 24 hous and no contact from anyone.
I DO NOT WANT CONTACT, I WANT MY ITEMS DELIVERED THIS WEEKEND!!!!!
NO MORE EXCUSES.
JM
Joan M's update13 Dec 2024, 16:24
Reviewer Update
Good day,
It has been more than 24 hous and no contact from anyone.
I DO NOT WANT CONTACT, I WANT MY ITEMS DELIVERED THIS WEEKEND!!!!!
NO MORE EXCUSES.
It has been more than 24 hous and no contact from anyone.
I DO NOT WANT CONTACT, I WANT MY ITEMS DELIVERED THIS WEEKEND!!!!!
NO MORE EXCUSES.
JM
Joan M's updateReviewer Update
08 Jan 2025, 11:28VODACOM AND SAMSUNG
Can you please give me a date as to when I can expect my two items that I am promised with the upgrade of my contract. Vodacom say its not their problem, well my contract is with Vodacom, therefore it is your problem.
Yes I did get a letter stating they have no stock, then don't offer something if you cant keep up with the demand!!!!!!!
I WOULD LIKE MY ITEMS together with a cell cover for all the inconvenience that I have gone through. I have never in all my life experienced such BAD SERVICE or rather lack of service!!! PLEASE REPLY URGENTLY!!!
Can you please give me a date as to when I can expect my two items that I am promised with the upgrade of my contract. Vodacom say its not their problem, well my contract is with Vodacom, therefore it is your problem.
Yes I did get a letter stating they have no stock, then don't offer something if you cant keep up with the demand!!!!!!!
I WOULD LIKE MY ITEMS together with a cell cover for all the inconvenience that I have gone through. I have never in all my life experienced such BAD SERVICE or rather lack of service!!! PLEASE REPLY URGENTLY!!!
JM
Joan M's update08 Jan 2025, 11:28
Reviewer Update
VODACOM AND SAMSUNG
Can you please give me a date as to when I can expect my two items that I am promised with the upgrade of my contract. Vodacom say its not their problem, well my contract is with Vodacom, therefore it is your problem.
Yes I did get a letter stating they have no stock, then don't offer something if you cant keep up with the demand!!!!!!!
I WOULD LIKE MY ITEMS together with a cell cover for all the inconvenience that I have gone through. I have never in all my life experienced such BAD SERVICE or rather lack of service!!! PLEASE REPLY URGENTLY!!!
Can you please give me a date as to when I can expect my two items that I am promised with the upgrade of my contract. Vodacom say its not their problem, well my contract is with Vodacom, therefore it is your problem.
Yes I did get a letter stating they have no stock, then don't offer something if you cant keep up with the demand!!!!!!!
I WOULD LIKE MY ITEMS together with a cell cover for all the inconvenience that I have gone through. I have never in all my life experienced such BAD SERVICE or rather lack of service!!! PLEASE REPLY URGENTLY!!!
JM
Joan M's updateReviewer Update
20 Jan 2025, 08:27Morning,
I would like to know why this is taking so long to get action. It is just under 2 months and I still do not have my items. I get told, "It will be sorted" but when? This is becoming a joke of this year so far. Then when I ask for compensation of getting a cover or something, I get told that "I need to contact the promotions department" No I don't think so, that should be a given that due to the "unforeseen" delay, that this should be another priority. I never asked for the delay!
My step now is to contact ICASA and that it further. This is disgusting service now and no feedback given unless I initiate the email!
SERVICE LEVEL -0 and dropping
Please can I get confirmation as to when I can get my two items plus some form of compensation.
I DO SUGGEST THAT NO PROMOTIONS ARE DONE UNLESS THEY HAVE STOCK IN THE SHOPS!!!
I would like to know why this is taking so long to get action. It is just under 2 months and I still do not have my items. I get told, "It will be sorted" but when? This is becoming a joke of this year so far. Then when I ask for compensation of getting a cover or something, I get told that "I need to contact the promotions department" No I don't think so, that should be a given that due to the "unforeseen" delay, that this should be another priority. I never asked for the delay!
My step now is to contact ICASA and that it further. This is disgusting service now and no feedback given unless I initiate the email!
SERVICE LEVEL -0 and dropping
Please can I get confirmation as to when I can get my two items plus some form of compensation.
I DO SUGGEST THAT NO PROMOTIONS ARE DONE UNLESS THEY HAVE STOCK IN THE SHOPS!!!
JM
Joan M's update20 Jan 2025, 08:27
Reviewer Update
Morning,
I would like to know why this is taking so long to get action. It is just under 2 months and I still do not have my items. I get told, "It will be sorted" but when? This is becoming a joke of this year so far. Then when I ask for compensation of getting a cover or something, I get told that "I need to contact the promotions department" No I don't think so, that should be a given that due to the "unforeseen" delay, that this should be another priority. I never asked for the delay!
My step now is to contact ICASA and that it further. This is disgusting service now and no feedback given unless I initiate the email!
SERVICE LEVEL -0 and dropping
Please can I get confirmation as to when I can get my two items plus some form of compensation.
I DO SUGGEST THAT NO PROMOTIONS ARE DONE UNLESS THEY HAVE STOCK IN THE SHOPS!!!
I would like to know why this is taking so long to get action. It is just under 2 months and I still do not have my items. I get told, "It will be sorted" but when? This is becoming a joke of this year so far. Then when I ask for compensation of getting a cover or something, I get told that "I need to contact the promotions department" No I don't think so, that should be a given that due to the "unforeseen" delay, that this should be another priority. I never asked for the delay!
My step now is to contact ICASA and that it further. This is disgusting service now and no feedback given unless I initiate the email!
SERVICE LEVEL -0 and dropping
Please can I get confirmation as to when I can get my two items plus some form of compensation.
I DO SUGGEST THAT NO PROMOTIONS ARE DONE UNLESS THEY HAVE STOCK IN THE SHOPS!!!
JM
Joan M's updateReviewer Update
28 Jan 2025, 11:58Good day,
I would really like to understand how it can take 2 months to get my "gifts" sent to me. Today marks 2 months and I do not understand why! I get a call from Vodacom saying they will look into this, but then I do not get any feedback. I get no information from Samsung unless I do the follow up.
Due to this, I will be taking the matter to ICASA and anyone that deals with false advertising as this is beyond DISGUSTING.
I would really like to understand how it can take 2 months to get my "gifts" sent to me. Today marks 2 months and I do not understand why! I get a call from Vodacom saying they will look into this, but then I do not get any feedback. I get no information from Samsung unless I do the follow up.
Due to this, I will be taking the matter to ICASA and anyone that deals with false advertising as this is beyond DISGUSTING.
JM
Joan M's update28 Jan 2025, 11:58
Reviewer Update
Good day,
I would really like to understand how it can take 2 months to get my "gifts" sent to me. Today marks 2 months and I do not understand why! I get a call from Vodacom saying they will look into this, but then I do not get any feedback. I get no information from Samsung unless I do the follow up.
Due to this, I will be taking the matter to ICASA and anyone that deals with false advertising as this is beyond DISGUSTING.
I would really like to understand how it can take 2 months to get my "gifts" sent to me. Today marks 2 months and I do not understand why! I get a call from Vodacom saying they will look into this, but then I do not get any feedback. I get no information from Samsung unless I do the follow up.
Due to this, I will be taking the matter to ICASA and anyone that deals with false advertising as this is beyond DISGUSTING.
JM
Joan M's updateReviewer Update
29 Jan 2025, 12:36Samsung, your service is disgusting that you promote something and 2 months later you still cant deliver!!
Vodacom, please inform you agent that promised to call me back that my promotional gift was the Smart fit 3 and the ear pods, not an either or like he seemed to think was. I have the advert in my possession.
PLEASE CAN THEY SORT THIS OUT. I do not understand what the delay can be after 2 months.
Beyond kind regards now!
Vodacom, please inform you agent that promised to call me back that my promotional gift was the Smart fit 3 and the ear pods, not an either or like he seemed to think was. I have the advert in my possession.
PLEASE CAN THEY SORT THIS OUT. I do not understand what the delay can be after 2 months.
Beyond kind regards now!
JM
Joan M's update29 Jan 2025, 12:36
Reviewer Update
Samsung, your service is disgusting that you promote something and 2 months later you still cant deliver!!
Vodacom, please inform you agent that promised to call me back that my promotional gift was the Smart fit 3 and the ear pods, not an either or like he seemed to think was. I have the advert in my possession.
PLEASE CAN THEY SORT THIS OUT. I do not understand what the delay can be after 2 months.
Beyond kind regards now!
Vodacom, please inform you agent that promised to call me back that my promotional gift was the Smart fit 3 and the ear pods, not an either or like he seemed to think was. I have the advert in my possession.
PLEASE CAN THEY SORT THIS OUT. I do not understand what the delay can be after 2 months.
Beyond kind regards now!