VodacomSA #SA'sworstnetwork

I would like to share a terrible client experience had at the Vodacom store at Canal Walk (Upper Level). I wanted to start a contract and they had me sign all the paperwork. I told them that I needed the phone as soon as possible as I would be flying out of SA soon.

They mentioned that there were two issues. One, my contract needed approval from Main Office and two, the phone I wanted was out of stock but they would order it for me.

After a long back and forth (always with a different answer), they said that my phone had arrived and they were still waiting on approval from main office.

I received an email saying that the contract was approved (a week later) and called the shop. They still said it was pending! I had them check and then they requested I come and pick everything up. But wait! Then the phone that they had ordered for me had been given to another customer and it would take days to get another one.

At this point I had a day before leaving the country! There was no time and they knew this up front. Empty promises, inefficient communication and hopeless client service.

If I dealt with customers like this at my job I would be fired!

I always had to call them, even if a phone call was promised. I had to call around to all the stores to source the phone I needed. Total chaos! Vodacom get your act together!