Vodacom's worst department goes to... The Cancellation Department.

Don't try to prematurely cancel your contract. The whole company seems unable to read the emails you initially sent as proof, complete with signed documents and payments. Then, when you forward the same email again after almost a month of silence, they claim the new email will now be sent to the cancellation department, and I have to wait another 5–6 days for a response. They even say that if I don’t hear back, I still need to follow up myself and call again to escalate it… Why not just escalate my first email in the first place!?