Vodacoms Voucher Advance never seen again.

Hi.

I have used my voucher advance 1 month ago, and it was paid immediately. Since then I have not been able to take a voucher advance. All my friends and family and everyone I know are able to use it again, except for me.

I have asked Vodacom to look into it to find out why I'm not getting this offer anymore. The consultant told me that I need to wait for it to become available again (2Weeks ago)

I am in the I.T profession and certainly do understand how these things work, that it will take some time after my payment to relfect and show up again etc.

However I asked because I knew something was a miss, and I would not ask for no reason as I have some insight how all this works.

Please can Vodacom look into this and provide me some feedback as to why it's not showing up anymore when all amounts are paid in full.

Thank you.