VODACOM'S VODABUCKS STORE IS A SHAM!

I am MJ Mabasa, a Vodacom customer with cellphone number ***.

I have never been so appalled by the customer service experience I have received from Vodacom & its agents/employees...

There is no worse feeling as a consumer than that of feeling powerless and despondent; this is where I currently am.

I am so disgusted by the Vodacom brand lately, I even turn the channel, whenever there are ads of Vodacom airing on TV.

Here is the reason for my deep rooted disatisfaction:

During the Black Friday special of 2020 (November the 27th), I had purchased a smar****ch (Polaroid Round Full Touch. Order ***); subsequently thereafter an inquiry I made, I was informed that they were out of stock and that I could either elect to be paid back the money or wait until said item would be available, I pickes the latter.

After 2 months (mid-January) of patiently waiting, I then again followed up with Vodacom and I was informed that I would be contacted should same be available.

On the morning of the 25th of February 2021 (if memory serves me right) I received a call from RAM Couriers with my parcel and was informed that I would need to receive the parcel in person at the address I had initially used in my order (home address; as it was nearing the festive season when I had placed my order, so had no reason to use any other address), which I couldn't do, as I was on my way to work at the time, I inquired if they could deliver at my work place, to which they rep**** that I would have to amend the address on my order and then they shall deliver on the updated address after the said amendment is effected. Which I promptly did, on the same day by call Vodacom Loyalty Services and I was advised that a query would be lodged with their "back-office" and then I should receive my order.

Weeks passed, I made follow up inquiries, & I was told the same thing over and over in my inquiries, that is; that the query had been lodged with their "back-office" however it was not lodged, this I was told a number of times.

On my last call sometime in April (5 months since my purchase); I was told the same thing and then offered a refund or to wait for fhe purchase.

I begrudgingly elected to receive the refund, however during the festive season and the start of the year, there had been other sales and discounted offers elsewhere with other vendors; however because I had thought Vodacom was a reputable company, I would indeed receive my smar****ch; now that realise that my trust in Vodacom was misplaced.

This is what hurts the most, the fact that I have lost out on previous discounted sales of this smar****ch, as I had the belief that Vodacom would deliver, but to no avail.

I have now elected for the refund, which since early April, I have not received.

I feel a sense of powerlessness and utter despair from the treatment I have received from Vodacom and more so losing out on a Black Friday special that seemed too good to be true, BUT I now guess that it was indeed TOO GOOD TO BE TRUE.

I HAVE LEARNT MY LESSON AND WILL NEVER ORDER ANYTHING ON THE VODACOM LOYALTY PROGRAM SERVICES/VodaBucks Store.

I have ordered a number of things with Takealot before and they have stuck to their promises, but Vodacom has left a very bitter taste in my mouth, I have never been so disappointed by a service provider.

So guys, this is my caution to you ALL, NEVER ORDER ANYTHING from Vodacom's VodaBucks Store...

From a disgruntled customer.