DN
Delilah N

1 reviews | Active since Aug 2018

29 Jul 2022, 09:37

VODACOM'S VANISHING DATA

With Vodacom you can expect your data vanishing for no justifiable reason. I work in a WiFi zone daily and only use my mobile data when I have to leave my home office. I have turned off most Apps for mobile data and on weekend's I use my husband's phone as a hotspot as his Telkom data does not vanish. Despite barely using mobile data when not in a WiFi zone, my data continuously vanishes. I have 2GB monthly on my contract and within two weeks it's gone despite me being on a WiFi network 90% of the time. I'll buy another 1GB and within a week it's gone, and so it continues. If you want to flush your money down the drain, Vodacom is the place for you. I'm now looking at going with a better service provider when my contract with Vodacom comes to an end.

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Replies (2)
Vodacom
Vodacom's reply29 Jul 2022, 09:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DN
Delilah N's update02 Aug 2022, 16:30
Reviewer Update
I was in contact with them and also went to your store at Canal Walk and neither the consultant who called me nor the store consultant could provide any useful help. They were both totally disinterested and I cannot wait for my contact with Vodacom to end so that I can move to a better service provider. Vodacom's service is NON EXISTENT - worst customer service!