Vodacoms utter useless and disgusting service... Pathetic idiots...

I recently signed up for a contract in July this year with Vodacom. This is my second line with them. I received phone around the 23rd July and everything was in order and working. A week later around the 1st Aug my line was blocked on the new contract I had taken. I managed to call the call center and argued with them saying I made payment and my account it up to date so why the block? They advised me that the number has been blocked by the Vodacom forensics department and they unable to assist me. They said they were going to escalate the matter and then call me once it has been resolved. I even went instore to a vodashop to try and resolve the matter with the same feedback and same outcome. 6 months later they can see my queries and no response from the forensics team. So my question is, is the a forensics team at Vodacom? Does anyone even know what they doing there? Cause no one seems to do anything there like a bunch of useless people like seriously Vodacom how much more useless can url get?... at this point I want to ensure since Vodacom did what they did they must compensate me for all these months, call me directly to resolve the matter and stop being gutless chicken that hide becuase when you ask for the forensics team direct number as a customer you have not form of contact with them like are they the president or even God? Like seriously Vodacom stop being useless and for once do the right thing call me let's talk about this if you have the *****.