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Zeah R
1 reviews | Active since Aug 2020
21 Aug 2020, 10:01
Vodacom's utter incompetence
After 12 phone calls with 5 call consultants, 2 reference numbers and multiple different answers I'm still simply waiting for my data usage statement. This, as a first step in rectifying the 50GB data that inexplicably disappeared after 11 days into the month.
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Replies (3)
Vodacom's replyOfficial
21 Aug 2020, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zeah R's updateReviewer Update
21 Aug 2020, 15:294 hours later and still no call from Vodacom!!! Obviously they don’t want customers because if they did they wouldn’t leave them with no WiFi and no one owning up to the issue! Pathetic! Your silence speaks volumes on your priorities, work ethic and service as a business!
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Zeah R's update21 Aug 2020, 15:29
Reviewer Update
4 hours later and still no call from Vodacom!!! Obviously they don’t want customers because if they did they wouldn’t leave them with no WiFi and no one owning up to the issue! Pathetic! Your silence speaks volumes on your priorities, work ethic and service as a business!
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Zeah R's updateReviewer Update
21 Aug 2020, 16:26Thank you for your response but I’ll believe it when somebody actually contacts me and comes back to me with a solution.
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Zeah R's update21 Aug 2020, 16:26
Reviewer Update
Thank you for your response but I’ll believe it when somebody actually contacts me and comes back to me with a solution.