VODACOM'S UTTER DISREGARD FOR ITS CLIENTS

Client call centre could not assist was told to send an email to ********** which I duly did. This was 4 days ago and still no answer. I explained to the call centre agent that I would probably quicker assistance on social media and she insisted I email rather. VODACOM I AM LIVID!!! KINDLY GET SOMEONE TO CONTACT ME ASAP!!!

To whom it may concern

Last night I noticed that my airtime is significantly depleting even though I do not make many phone calls from my device. I use more data, and make more data calls than airtime. I then called into your help line (082 111) at 19.43 for assistance. I was assisted by a lady, I cannot remember her name, she proceeded to verify who I was and then informed me that I was subscribed to a ‘games’ service which deducts R10 airtime a day, she gave me the reference number. I have had no time subscribe to a ‘games’ service of any kind, which I informed her, she then told me she has cancelled it. I asked her to please inform who it was that was deducting this from my account which she could not tell me, informing me that once she has cancelled it she cannot see it any longer, and therefore cannot assist me going forward.

As a consumer my rights have been violated.

This morning I called in again, (135) at 10:49, I spoke to Primrose and explained my situation to her, and requested her to have a look at how long this money has been deducted from me and to shed any light on who this was deducting from my account. She explained that once a subscription has been cancelled there are no records of it on your system.

I informed Primrose I would be sending an email and demanding a refund as my rights have now been violated. I also asked if I would get a quicker response through Hello Peter, she advised I send an email.

I expect my airtime to be refunded, the entire amount, by Monday the 16th of April 2018 at 08:00. Kindly get someone to contact me regarding this. If I am not contacted I will be going to social media to get a response.

This is absolutely ludacris. I have been a client of Cell C for many years, and not once experienced anything like this before, or experienced the utter disregard to consumer’s rights. I only just recently migrated to Vodacom, if I knew this was going to happen I would have stayed with Cell C.